Frequently asked questions
What can I customize?
Customize the design/artwork on your mousepad/deskmat. Look for size options on the product page; they will be displayed in the customization flow.
What file should I upload for the best print?
Use a high-resolution image (preferably PNG/JPG) with clean edges and sharp details. If your design has text or fine lines, upload the highest quality you have to avoid blur or pixelation.
Will my design look exactly the same in print?
We aim for accurate results, but colors can vary slightly due to screen settings (RGB) vs print output. If you have very specific brand colors, include notes or a reference so we can try to match as closely as possible.
Do you check my file before printing?
We typically check for obvious issues like low resolution, bad cropping, or misalignment risks. If something looks off, we’ll contact you. If you want extra-safe results, upload the highest-resolution file you can and keep important elements away from the edges.
Can you help adjust my design (resize, crop, remove background, improve quality)?
In many cases, yes—basic adjustments may be possible. For heavier editing, there may be an added fee or we may request a better source file. Send your file and tell us what you want to happen.
What if my uploaded image is low quality?
Low-quality files may print blurry or pixelated—especially when scaled up. If we detect a major quality risk, we may ask for a better file. If you approve printing with a low-quality file, the final output may reflect that.
Do customized mousepads take longer to ship?
Yes, customized orders usually require additional processing/production time compared to ready-to-ship items. Your estimated timeline will be shown on the product page or shared via message.
Can I cancel or change a customized order?
If production hasn’t started, we’ll try to help. Once a customized order enters production, changes/cancellations are typically not possible.
Are customized mousepads refundable?
Customized items are generally non-refundable unless there’s a verified defect, damage in transit, or the wrong item was produced. If something’s wrong, contact us with your order number and clear photos so we can make it right.
What should I do if my custom order arrives damaged or incorrect?
Message us ASAP with your order number plus clear photos/videos of the issue (including the packaging). We’ll assess and arrange the best resolution.